Exchange & Return Policy
For all the Return and Exchange, please write to us at
support@theswagclub.com
Exchange & Return Conditions:
- All exchanges and returns must be requested within 7 days of delivery.
- If you received the wrong product or there’s a size issue, you may raise an exchange request within 7 days (including the day of delivery).
- We offer a free exchange for size or incorrect product issues. Reverse pickup is included at no extra cost.
- If the new product has a higher value, the price difference must be paid online.
Product Condition:
- Products must have the original sticker/label, be folded properly, and packed well to avoid transit damage.
- Without original packaging/label, exchanges will not be processed.
- Used or washed products cannot be exchanged or refunded.
Refund Policy:
- Refunds are provided only in genuine cases of defective product delivery.
- In such cases, email support@theswagclub.com with your order details, issue description, and product photos.
- If a return is accepted (no defect, correct item delivered), ₹100 will be deducted for reverse pickup cost.
- Refunds will be made to your original or provided bank account.
- No refunds for products with slight colour/design variations from images online.
- Refunds will not be processed if the defect is found to be customer-caused.
Important Notes:
- Please do not accept visibly damaged packages at the time of delivery.
- We reserve the right to refuse returns or exchanges if terms are not met.
- Only one exchange/return request is allowed per order.
- Products purchased during sale or with discount codes are not eligible for refunds.
Working Hours: 10 AM to 7 PM (Monday to Saturday)
